Countering illegal hate speech online – EU Code of Conduct ensures swift response

The fourth evaluation on the EU Code of Conduct shows that this Commission initiative delivers successful results.

IT companies are now assessing 89% of flagged content within 24 hours and 72% of the content deemed to be illegal hate speech is removed, compared to 40% and 28% respectively when the Code was first launched in 2016. However, companies need to improve their feedback to users.

Andrus Ansip, European Commission Vice-President for the Digital Single Market said: “Today’s evaluation shows that cooperation with companies and civil society brings results. Companies are now assessing 89% of flagged content within 24 hours, and promptly act to remove it when necessary. This is more than twice as much as compared to 2016. More importantly, the Code works because it respects freedom of expression. The internet is a place people go to share their views and find out information at the click of a button. Nobody should feel unsafe or threatened due to illegal hateful content remaining online.”

Vĕra Jourová, European Commissioner for Justice, Consumers and Gender Equality, said: “Illegal hate speech online is not only a crime, it represents a threat to free speech and democratic engagement. In May 2016, I initiated the Code of conduct on online hate speech, because we urgently needed to do something about this phenomenon. Today, after two and a half years, we can say that we found the right approach and established a standard throughout Europe on how to tackle this serious issue, while fully protecting freedom of speech.”

Since its launch in 2016, the Code of Conduct has been delivering continuous progress, and the recent evaluation confirms that IT companies provide a swift response to racist and xenophobic hate speech content notified to them. However, they need to improve their feedback to the users notifying content and provide more transparency on notices and removals.

Companies remove illegal content more and more rapidly, but this does not lead to over-removal: the removal rate indicates that the review made by the companies continues to respect freedom of expression. Furthermore, thanks to the Code, partnerships between civil society organisations, national authorities and the IT platforms have been established on awareness raising and education activities.

Finally, four new companies decided to join the Code in the course of 2018: Google+, Instagram, Snapchat, Dailymotion. Today, the French gaming platform Webedia (jeuxvideo.com (link is external)) has also announced their participation.

For More Information

Factsheet with key figures on the fourth monitoring of the Code of Conduct

Factsheet: How the Code of Conduct helped countering illegal hate speech online

Questions and answers on the fourth evaluation of the Code of Conduct countering illegal hate speech online.